A Pub/Sub backlog slowed inbound sync for roughly 45 minutes. New mail was delayed, not lost; the queue drained once throughput recovered. No action needed from customers.
MinorJun 12, 2026Resolved
Elevated latency on AI drafts
Draft suggestions took longer than usual for about an hour after a model-provider slowdown. The rest of the product was unaffected. Resolved when upstream capacity recovered.
MajorMay 20, 2026Resolved
Brief API errors after a deploy
A bad deploy returned errors on some requests for 8 minutes. We rolled back automatically and added a check to catch the regression before it ships next time.
Incident history older than 90 days is available on request atsupport@mailex.ai.
