Shared inboxes
dispatch@, accounting@, claims@: each a queue with its own rules, SLAs, and access.
Assignment & round-robin
One owner per conversation. Manual, rotating, or load-balanced with vacation awareness.
Internal notes
@mention teammates and teams beside the email. Emoji reactions included.
Presence & collision detection
See who’s viewing and typing, so no more double replies to the same broker.
Views & routing rules
Saved filters for how you work; top-to-bottom rules that tag, route, and assign on arrival.
SLAs & business hours
First-reply targets per inbox, clock pauses after hours, leads notified on breach.
Load context panel
Load, lane, broker, MC#, docs, and activity pinned to every thread.
Detention clocks
Live timers on threads with a waiting driver, visible from the list.
Fraud detection
Domain-age and lookalike checks against brokers on file. Flags before you send your MC# or bank details.
AI drafts & summaries
Thread summaries, suggested replies in your voice, /template quick inserts.
POD chasers
Never forget to send a POD again. Reminders after delivery, nudges to brokers for missing rate cons.
Workload analytics
Per-teammate open/closed counts, response times, queue balance, SLA history.
Visual rule builder
Build routing on a canvas: typed conditions, branching, an "otherwise" lane. Or just describe the rule in plain English.
Guest & cross-org sharing
Share a single thread with a factoring company or another Mailex org: view-only, expiring, revocable.
Granular permissions
Admin / Dispatcher / Viewer roles, per-inbox access for people and teams, view-only overrides.
One inbox, many addresses
Route several Gmail accounts into one queue. Cc’d on two inboxes? Each team gets its own copy, with a double-reply warning.
Read receipts & audit log
See which teammate read every email; every action logged with 2-year retention.
Keyboard-first triage
E to close, A to assign, ⌘K palette, voice dictation, grammar fix, auto-advance to the next email.
