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Notes from the dispatch floor
Fraud
Jul 14, 2026 · 9 min read
The anatomy of a double-brokering scam: the email tells that give it away
We analyzed 340 confirmed fraud attempts against carriers on Mailex. Domain age, reply-to mismatches, and urgency language rank as the strongest signals.
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Maya Brooks, Head of Risk
Ops
Jul 8
The workflow that gets dispatch teams to inbox zero
Reply-and-close, snooze-to-pickup-date, and the one rule that keeps Unassigned empty.
AI
Jun 30
What 2M dispatch emails taught our draft model about brevity
Freight email averages 41 words. Here’s why our AI drafts stay under 50.
Product
Jun 22
Changelog: detention clocks, send & close, and team @mentions
Everything we shipped in June, including the most-requested feature of the year.
Ops
Jun 15
How to structure dispatch teams when you cross 10 people
Pods by lane, pods by broker, or one big queue? Data from 80 carrier fleets.
Guide
Jun 3
The dispatcher’s guide to SLAs that don’t burn people out
15-minute first replies are possible without heroics, if the clock pauses at 6 PM.
Product
May 27
Why we built on Gmail instead of replacing it
Migration is where shared-inbox rollouts die. Transport vs. source-of-truth, explained.
